Return Policy

Return & Refund Policy

At MIPCO, we want you to feel confident in your purchase. If you have a question or concern about your order, please contact us and we’ll be happy to help.

Return Eligibility

We accept returns on eligible products within [30 days] of delivery. To qualify for a return, products must be:

  • Unopened and unused
  • In their original, sealed packaging
  • In resalable condition

Please contact us before sending a product back so we can review your request and provide return instructions. Products returned without prior authorization may not be accepted. A 30% restocking charge will be applied. Customer is responsible for sending the returning units back as well.

Non-Returnable Items

The following items are not eligible for return:

  • Opened, used, or partially used products
  • Products that have been mixed or altered
  • Custom-made, special-order, or custom-colored products
  • Products returned outside the return window

How to Request a Return

To request a return, contact us at midwestindustrialprod@gmail.com with:

  • Your order number
  • The product you would like to return
  • The reason for your return
  • Photos, if the product is damaged or there is an issue with the order

Once your return is approved, we will provide instructions for sending the product back.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a MIPCO error or an approved damaged or defective product claim.

Some products may have special shipping requirements. Please follow the return instructions provided by our team.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to your original payment method within [10].

Original shipping charges are [refundable / non-refundable], unless the return is due to a MIPCO error or an approved damaged or defective product claim.

[A restocking fee of 30 % may apply to eligible returns.]

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, appears defective, or is not what you ordered, contact us within 2 days of delivery so we can review the issue and help determine the appropriate resolution.

Please keep the product and all original packaging until we provide further instructions. Photos of the product, packaging, and shipping label may be requested.

Contact Us

If you have questions about your order or this policy, please contact:

MIPCO
Email: midwestindustrialprod@gmail.com
Phone:
Website: shop.mipco.org